Returns & Refunds

Our promise

Every decant we sell is authentic and carefully packed. If something arrives damaged, wrong, or not as described, contact us and we will make it right.

Eligible returns

You may request a return or replacement when:

• The item arrived damaged or leaked in transit.
• You received the wrong perfume or size.
• The product is clearly not as described on our site.

Non-returnable items

For hygiene and safety, we cannot accept returns on opened or used decants unless there is a quality or accuracy issue on our side. Change-of-mind returns are not accepted on opened products.

How to start a return

1. Email us at Contact Us within 48 hours of delivery.
2. Include your order number, a brief description of the issue, and clear photos if the item is damaged.
3. Wait for our reply with next steps. Do not send items back without confirmation.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days after we confirm the return or issue. Cash on delivery orders may be refunded via mobile banking or another agreed method.

Replacements

If you prefer a replacement instead of a refund, we will ship a new decant once the issue is verified. Stock permitting, replacements are sent at no extra shipping cost.

Questions?

See our FAQs or get in touch — we are happy to help.